How can we help?

A small adjustment from time to time keeps your earrings tight and working like new. Follow our guide here.

Our jewelry is made from high-quality stainless steel or sterling silver. Gold pieces are finished with 18K gold using PVD (Physical Vapor Deposition), a plating method far more durable than standard gold or silver plating, which makes our jewelry waterproof.

Yes. We use genuine freshwater pearls, carefully selected for their rainbow luster.

Our pieces are made from high-quality stainless steel or sterling silver, materials considered safe for anyone with allergies or sensitive skin.

Every Lelice order comes in a branded box, with a jewelry pouch for every piece. We only use eco-friendly packaging and recycled paper.

A size guide sits under the sizes on every ring, or visit our Ring Size Chart.

Cleaning

• Use only water and a mild soap.
• Use a soft cloth, no abrasive cleaning tools.
• Regular cleaning keeps residue to a minimum.

Storage

• Keep your pieces in the Lelice pouch they arrive in.
• Store pieces so they do not rub against each other.
• Make sure your jewelry is dry before storing it.

More tips on our Jewelry Care page.

It comes down to our plating. We use high-quality stainless steel finished with 18K gold using PVD (Physical Vapor Deposition), a vacuum coating process that creates a much thicker, more durable layer than standard gold plating.

You can find our delivery details on our Order and Shipping page.

No. All duties and taxes are covered, so there are no extra fees at the door.

All orders come with free worldwide shipping and tracking.

We process orders quickly, so we cannot guarantee cancellations or changes once an order is placed. If your shipping address is incorrect, contact us at support@lelicejewelry.com.

We ship to the United Kingdom, United States, Australia, Canada, Europe and most of the world.

First, check your connection and give the page a moment to load. If that does not help:

• Try another browser or device
• Make sure your card is open for international payments
• Try another payment method or contact your bank

Still stuck? Contact us at support@lelicejewelry.com.

Most likely a different email address was entered. Contact us at support@lelicejewelry.com with your full name, shipping address and phone number, and we will find your order.

Contact us at support@lelicejewelry.com within 3 business days of receiving your package, with your order number, a photo of the items you received and your shipping label. We will look into it right away.

We are sorry about this. Check around your delivery address and with neighbors. After three business days, submit a claim with your local carrier. If you still have not received your order, contact us within 7 business days at support@lelicejewelry.com and we will help every step of the way.

We are sorry for the wait. First, double-check that your shipping address is correct, including house number, street and postal code. If your address is right and your order is more than 30 days late, contact us at support@lelicejewelry.com and we will do everything we can to help.

If a gold or silver color issue appears, you can submit a claim at any time. Once approved, you receive a replacement or store credit. Gifted jewelry is eligible for store credit only, calculated on the promotional discount applied to the item. Items must be purchased from lelicejewelry.com. Mystery products and free gifts are not covered. Lelice Jewelry reserves the right to decline any warranty claim.

Covered: significant gold or silver color issues.

Not covered: lost jewelry, pearl discoloration, normal wear and tear including minor damage, and damage from misuse or improper storage.

To submit a claim, email support@lelicejewelry.com with your shipping address, order number, the affected item, a description of the problem and photos.

If you receive a faulty item, or a piece breaks due to a manufacturing defect, you have 90 days from delivery to submit a claim. Once approved, you receive a replacement or store credit. Gifted jewelry is eligible for store credit only. Items must be purchased from lelicejewelry.com. Mystery products and free gifts are not covered. Lelice Jewelry reserves the right to decline any warranty claim.

Covered: manufacturing defects.

Not covered: lost jewelry, normal wear and tear including minor damage, and damage from misuse or improper storage.

To submit a claim, email support@lelicejewelry.com with your shipping address, order number, the affected item, a description of the problem and photos.

You can find our return and exchange policy here.

If you are eligible after reviewing our return and exchange policy, email support@lelicejewelry.com with your order number and the items you would like to return or exchange.

Gifts can be exchanged for store credit. If eligible, email support@lelicejewelry.com with the customer’s email, the order number and the items you would like to exchange.

We do. Returns and exchanges are free within 30 days, and we cover the cost of return shipping. To start a return or exchange, email support@lelicejewelry.com with your order number and the items you would like to send back.